
Frequently asked questions
Clear answers about Baya.
What the platform does, how scheduling decisions are handled, where Open Dental fits, and what the plan includes.
About Baya
What does Baya do?
Baya brings availability search, schedule management, online appointment requests, cancellation-fill workflows, and two-way patient texting into one front-desk workspace.
Does Baya replace our practice management system?
No. Your practice management system remains the source of truth for the patient record and appointment book. Baya coordinates scheduling and communication workflows around it.
Who is Baya built for?
Baya is designed for dental front-office teams, scheduling coordinators, practice managers, and owners who want a clearer way to manage appointment-book operations.
Scheduling
Can patients schedule online?
Patients can submit a guided appointment request through the website widget or a dedicated scheduling page. Your team reviews the request before confirmation.
Does Baya change appointments without staff review?
No. Your team previews and confirms appointment creation or rescheduling. Baya checks availability again before the appointment book is updated.
How does cancellation fill work?
Baya keeps the open schedule gap organized and surfaces compatible patients from the ASAP list for staff review. Your team remains responsible for outreach and confirmation.
Open Dental integration
Which practice management systems does Baya support?
Baya integrates with Open Dental for schedule management and patient communication. Open Dental remains your system of record.
How do we know the schedule information is current?
Baya shows connection and last-sync details and performs a final availability check before creating or rescheduling an appointment.
Is Baya affiliated with Open Dental Software?
No. Open Dental is a trademark of Open Dental Software. Baya Dental is not affiliated with or endorsed by Open Dental Software.
Pricing
How much does Baya cost?
Baya is $199 per month, per location. The complete plan includes every Baya feature and one practice management system integration.
Are there separate feature tiers?
No. Baya has one complete practice plan rather than separate feature packages.
Still have a question?
Get answers for your practice.
Our team can walk you through the tools and your practice’s setup.
Contact Baya