Terms & Conditions

Effective September 11, 2026

These terms apply to Baya Dental’s patient scheduling and communication tools. By using these services, you agree to these terms. SMS enrollment is a separate, optional choice and is not implied by using the service or accepting these terms.

Scheduling and practice services

Baya Dental provides technology that helps you contact a participating dental practice. An appointment request is not a confirmed appointment; the practice must review availability and confirm it. The practice is responsible for treatment, clinical advice, fees, insurance acceptance, cancellation policies, and other care-related decisions. These tools do not provide medical advice or emergency services. For a medical emergency, call 911.

Information you provide

Provide accurate contact and scheduling information and submit requests only for yourself or someone you are authorized to represent. Use a phone number you control or are authorized to use. Notify the practice if your contact details change. Do not use the service to send unlawful, abusive, misleading, or unsolicited content, access another person’s information without permission, or disrupt the platform.

Appointment text messaging program

When you select the SMS opt-in checkbox, you agree to receive appointment-related texts from the dental practice named in the widget, using Baya Dental’s messaging service. Messages may include request acknowledgments, scheduling updates, confirmations, reminders, and replies from the practice team. This consent does not enroll you in promotional messaging.

Message frequency varies with your appointment activity and conversations. Message and data rates may apply under your wireless plan. Consent is not a condition of purchase, treatment, or booking an appointment. You can leave the checkbox unchecked and continue your request.

Stopping messages and getting help

Reply STOP to the sending number to opt out of that messaging program. You may receive a final confirmation of your opt-out. Reply HELP for assistance, or contact the practice using the contact information on its website. For help with the Baya Dental platform, visit our contact page. Contact the practice to arrange another way to receive appointment updates.

Message delivery depends on your device, carrier, and network availability. Delivery and timing are not guaranteed, and carriers are not liable for delayed or undelivered messages. Do not rely on text messages for urgent care or time-sensitive clinical instructions.

Privacy

Our Privacy Policy explains how scheduling information and SMS consent are handled. Mobile information and SMS consent are not provided to third parties or affiliates for their marketing or promotional purposes. Providers involved in operating the messaging service may process information needed to deliver it.

Availability and responsibility

We aim to keep the service available and accurate, but interruptions, errors, and changes may occur. To the extent permitted by law, the service is provided as available without guarantees of uninterrupted operation. Nothing in these terms excludes rights or responsibilities that cannot legally be excluded. Contact your practice directly if you need to verify an appointment or resolve a care-related issue.

Changes and contact

We may update these terms as the service changes. The effective date above identifies the current version. Changes do not replace any separately required SMS consent. Questions about these terms can be submitted through our contact page.